Privacy Policy
1. Who we are
Logitron Data Sync (the “Service”) is a lead-data integration service operated by Logitron Technology (PT Tri Developer Makmur), Indonesia. It lets a business connect its Facebook Page and Meta (Facebook and Instagram) lead ad forms, and copies the leads submitted through those forms into a database workspace that the business controls. At present the Service is used for TDM Team (PT Tri Digital Manshur); we plan to offer it to other businesses (“customers”).
2. Our role
For lead information submitted through a customer’s forms, the customer decides what is collected and why, and Logitron acts as a service provider (processor) that handles that information only to provide the Service. For the connection details described below, Logitron is responsible for the data.
3. Information we collect
- Lead information. What a person chooses to submit in a lead form, typically their name, email address, phone number, company and answers to the form’s questions, plus technical details of the submission: lead ID, form ID, ad, ad set and campaign IDs, platform and submission time.
- Connection information. The ID and name of the Facebook Page that an administrator connects, and the Page access token that Meta issues when the administrator grants access. Tokens are stored encrypted.
- Event logs. The notifications that Meta sends us when a lead is submitted, kept so that we can troubleshoot and re-process failed deliveries.
The Service does not collect Facebook or Instagram passwords and does not read private messages or personal profiles of the people who submit forms. Access is limited to the Pages and lead forms of the administrator who connects them.
4. How we use Meta platform data
We use Meta permissions only to receive and read lead form submissions from Pages that an administrator has connected, and to make them available to that customer in its workspace. We do not use this data for advertising or profiling, we do not sell it, and we do not share it with data brokers or other third parties except the service providers needed to operate the Service.
5. Where information is stored and who can see it
Information is stored in a managed PostgreSQL database (Supabase), with the database region in Tokyo, Japan, and processed by software running on servers we control. Each customer’s data is logically separated and protected with row-level security, so a customer can see only its own leads. Only authorised Logitron personnel can access the systems, and only as needed to run and support the Service. Because of this setup, information may be processed outside Indonesia.
6. How long we keep it
We keep lead information while the customer’s Page remains connected and until the customer or the person concerned asks us to delete it. Event logs are kept only as long as needed for troubleshooting. When a Page is disconnected, we delete its stored access token.
7. Your choices
If you submitted a lead form, you may ask to see, correct or delete your information. Please contact the business whose form you filled in, or contact us directly. See our data deletion instructions or email riki.kusnadi@logitron.my.id. A Page administrator can also remove the app at any time in Facebook under Settings > Business Integrations.
8. Security
We use encrypted connections, verify that incoming notifications really come from Meta, encrypt stored access tokens, and use access controls and row-level security on our database.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
10. Contact
Logitron Technology (PT Tri Developer Makmur), Indonesia
Email: riki.kusnadi@logitron.my.id